Privacy Policy

1. Information We Collect

We collect information you provide directly to us, such as when you:

• Create an account on Mobile Meals Center
• Place an order for food delivery
• Contact us for customer support
• Subscribe to our newsletter or promotional communications

Personal Information

This may include:

• Name, email address, and phone number
• Delivery address and payment information
• Order history and preferences
• Profile information and photos

2. How We Use Your Information

We use the information we collect to:

• Process and fulfill your food orders
• Communicate with you about your orders and account
• Provide customer support and respond to your inquiries
• Send you promotional offers and updates (with your consent)
• Improve our services and user experience
• Comply with legal obligations and prevent fraud

3. Information Sharing

We may share your information with:

Restaurant Partners

We share order details with restaurants to prepare and fulfill your orders, including your name, phone number, delivery address, and order preferences.

Delivery Partners

We share delivery information with our delivery partners, including your name, phone number, and delivery address.

Payment Processors

We use secure third-party payment processors (Paystack, M-Pesa) to handle payment transactions. We do not store your complete payment card information.

Service Providers

We may share information with trusted service providers who assist us in operating our platform, conducting business, or serving you.

4. Data Security

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes:

• Encryption of sensitive data in transit and at rest
• Regular security assessments and updates
• Limited access to personal information on a need-to-know basis
• Secure payment processing through certified providers

5. Your Rights and Choices

You have the right to:

• Access: Request a copy of the personal information we hold about you
• Update: Correct or update your personal information through your account settings
• Delete: Request deletion of your personal information (subject to legal requirements)
• Opt-out: Unsubscribe from promotional communications at any time
• Data Portability: Request a copy of your data in a portable format

6. Cookies and Tracking

We use cookies and similar technologies to:

• Remember your preferences and login information
• Analyze website traffic and usage patterns
• Provide personalized content and recommendations
• Enable social media features and advertising

You can control cookie settings through your browser preferences.

7. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services to you
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Improve our services

Account information is typically retained for 3 years after account closure, unless you request earlier deletion.

8. International Data Transfers

Your information may be transferred to and processed in countries other than Kenya. We ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

9. Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: